imm4u Ltd, the operator of imm4u.co.uk, believes the rules around payment and refunds should be plain and fair. This page sets them out.

It explains when you can cancel, when a refund is available, and how to request one.

1. The Service You Are Paying For

When you pay on this site, you acknowledge that imm4u Ltd is providing an optional, paid service that helps you prepare and submit a UK Electronic Travel Authorisation (ETA) application.

We are independent of the UK Government, the Home Office and all immigration authorities, and are not endorsed by any of them. You can apply directly on GOV.UK without using us and without paying our service fee.

Our work starts as soon as your order is confirmed and is tailored to your application, so it is treated as a personalised digital service. Once we have begun processing, standard cancellation rights may no longer apply.

2. What Your Service Fee Covers

The total shown at checkout is made up of the government fee and our separate service fee, both disclosed before you pay. The service fee covers:

• guidance through every step of the ETA form
• review and correction of the passport and travel data you enter
• automated verification tools
• structured submission of your application
• confirmations and progress updates by email
• direct access to our support team
• help with a permitted re-submission where one is needed

Unless stated otherwise, fees are charged in [currency].

Payments are processed only by PCI-compliant third-party providers; card data never touches our own servers.

3. When You Can Get a Refund

If we have not yet transmitted your application for processing, you may be refunded 100% of the service fee.

You have 90 calendar days from the date of purchase to ask for a refund.

To request one, email support@imm4u.co.uk with:

• the full name on the order
• your application or transaction reference
• the date you paid
• a short explanation

Please note: transmission of your application is the point at which our service is complete — from then on, the payment cannot be reversed.

Expect a decision on your request inside three business days. Where approved, the money goes back to the card or account you paid with and usually shows up within 5–7 business days.

Exchange-rate differences, bank charges and card-issuer fees are borne by the customer.

4. Disputes and Chargebacks

Please talk to our support team before raising a chargeback with your bank — most issues can be resolved directly and faster.

If a chargeback is filed, imm4u Ltd may submit evidence that the service was delivered in accordance with our Terms of Service.

5. How We Confirm Your Request

You’ll receive an email acknowledging any cancellation or refund request you send us.

Requests that arrive during business hours are usually dealt with the same day; anything received outside those hours is picked up on the next business day.

6. Turnaround Times

Once we have everything we need — full details and payment — we aim to have your application checked and sent on within 24 hours.

Actual timing can vary with:

• how many applications we are handling
• whether your information is complete and accurate
• short-term technical problems
• the availability of government systems

imm4u Ltd is not responsible for:

• delays on the government’s side
• disruption to your travel plans
• anything beyond our reasonable control, including force majeure events

Travelling in the next 48 hours? We recommend applying directly at gov.uk/eta.

7. Ways to Pay

Cards we take:

• Visa
• Mastercard
• American Express
• Discover

All payments run through PCI-compliant gateways; imm4u Ltd never stores card details.

If you can’t see your preferred payment method, contact support and we’ll try to help.

8. Contact Us

For questions or refund requests under this policy:

imm4u Ltd
support@imm4u.co.uk
[+xx xxx xxx xxxx]
[Address line 1] | [City] | [Postcode] | [Country]
Website: imm4u.co.uk